Frequently Asked Questions

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How do I know what size I am?

Branding Methods

What does “base” mean?

Which branding method suits best for clothing?

Which branding method suits best for promo products?

What does 5,000 stitches mean?


What is the size of my logo on the item? / How do I interpret the art proof?

What is a PMS colour?


How much will freight cost?

Can I use my own courier?

How long does freight take after my job is dispatched?

Can my order be delivered to a location outside of Australia?


Why is the price in my quote different to the price on your website?

Why does the price change when I order different quantities?

Why don’t I get the ‘from’ price when ordering the minimum quantity?

What is a setup cost?

What is a repeat setup cost?

How much does artwork cost?

Do your prices include GST?


Why do the items in my order get shipped separately?

Can I order the minimum quantity but get multiple designs?

When do I pay?

Can I get a mix of item colours in my order?

How do I place a rush order?


Where are you located?