Important Branding Information and Terms & Conditions

Please provide your design/logo as vector files (typically .ai or .eps) along with any branding guidelines. Pixel files are often unsuitable for branding methods. If your design quality is insufficient, our art team will redraw it to the best of their ability.

Item colours will vary between product types and manufacturers. A royal blue polo shirt will not be the identical colour to a royal blue pen.

Branding colours will vary between product and branding methods. A royal blue screen print will not be the identical colour to a royal blue embroidery thread.

The layout and scale shown on the art proof are for positioning reference only and may not reflect exact proportions.

Whenever a design incorporates small gaps where the item colour shows through, there is a risk of these small gaps filling in. Screen Print, Pad Print, and Embroidery branding methods are particularly susceptible to this.

While great care is taken, branding placement may vary slightly due to manual machine loading. Minor misalignments or colour shifts with branding methods (especially with embroidery and screen printing) are unavoidable and fall within acceptable industry standards.

Branding may fade or wear with normal use, especially on printed metal items. For durable branding on metal, we strongly recommend laser engraving.

Light colours onto dark items can look dull when compared to your digital art proof. We recommend a base print to avoid this. However, this is not possible for some products.

There are a limited number of embroidery thread colours available. We match your logo colours by eye to the thread colour closest to and most suited to your design. Thread colours will look different in different light settings (eg. indoor vs outdoor).

If no PMS (Pantone Matching System) colour is provided, our art team will select the closest match using autoconversion software in Adobe Illustrator or visual assessment where required.

Colours displayed on your screen or device may not accurately represent the actual product and branding colours. This applies to all items and branding methods. If colour accuracy is critical, we strongly recommend a Pre-Production Sample before bulk order.

Embroidery swatches can be provided after digitisation to confirm colour and quality. If you require a swatch prior to bulk production, please request a quote and leadtime. Changes to the design at this stage — other than corrections to colour or quality — will incur an additional setup fee.

We cannot guarantee QR codes or barcodes will be scannable after branding due to factors beyond our control. By approving your proof, you accept this risk.

To learn more about the branding method you have chosen, see examples of how it is appears on products and care instructions Click Here or visit paylesspromotions.com.au/branding- methods

You are responsible for reviewing all artwork approvals and invoices, including contact details, delivery address, spelling, quantities, colours, sizes, nicknames, etc. Payless Promotions is not liable for errors if the final product matches your approved artwork and invoice.

Items may vary slightly between production batches causing slight variances from sample to final product or one order to the next on the same product. Such variances are unavoidable and considered acceptable.

By approving your order, you confirm you have the rights to all artwork and text. You accept full responsibility for any trademark, copyright, or fair-trading violations.

Payless Promotions retains complete ownership of all goods relating to this order until the receipt of cleared funds.

You (the client) can nominate a freight company to use for your delivery. If no freight company is requested, Payless Promotions will select the freight company that we feel is most appropriate for your delivery.

Our liability ends once the courier collects your order. From that point, you assume responsibility for any loss or damage during transit.

Freight insurance is available to cover breakages or loss of goods at the cost of 2% of the total order value. For glassware, porcelain, ceramic and other fragile goods, freight insurance is 6% of the order value. Freight insurance will not cover late delivery.

If you wish to have your order redirected to another address after dispatch, please contact your account manager. You (the client) are liable for freight redirection costs made without your account manager’s approval.

Delivery dates requested on customer purchase orders will not be met unless agreed in writing by your account manager.

If goods or branding differ significantly from the approved proof or sample, we will repair or replace goods or refund your orderin full or in part, as agreed by both parties (Less any payment charges).

Clothing sizes may vary within an acceptable tolerance of -2cm/+2cm. Colours and sizes of clothing and products may also vary between production batches.

Custom orders (product/branding) may vary by up to +3%/-3% in quantity, which will be invoiced accordingly.

Report any faults within 14 days of delivery. We may consider claims up to 30 days post-delivery. Please contact us immediately before using or distributing faulty goods, as refunds or credits are not available for used items after faults were discovered. Refer to the Refunds & Returns Policy

Orders cancelled after artwork approval incur a $140 cancellation fee. Cancellations are not accepted once production or branding has started.

If payment is overdue and referred to a collection agency or law firm, you agree to pay all collection fees and commissions charged, up to full recovery of the debt.

Surcharges apply for card payments which are subject to change without notice