Cancellation Fee, Payless Promotions Refund and Return Policy

Cancellation Fee

The cost of producing artwork is included in your ‘per item’ charges from Payless Promotions allowing us not to charge a separate fee.

However if an order is placed and artwork is completed, and then the order is cancelled, the client is required to pay a $140 to cover artwork and administration costs.

If production or branding has begun, then the order cannot be cancelled and full payment is required.

Payless Promotions Refund and Return Policy

All items sold by Payless Promotions remain the property of Payless Promotions until complete payment is made.

Payless Promotions will repair or replace goods, or refund 100% of money paid (or other amount agreed by both parties) if goods or decoration are different from signed approval or samples beyond standard variations (Less any payment fees and charges, eg. Amex fees). All item will be required to be returned to Payless Promotions, in as received condition before repair, replacement or refund is given.

Payless Promotions have an acceptable tolerance of  -2cm/+2cm on all clothing item.  Sizes & colours may vary between production batches.

Due to the nature of custom made products and custom branding quantities plus or minus 3% from quanity ordered are deemed to be acceptable and will be invoiced accordingly.

Payless Promotions must be notified of goods delivered with fault within 14 days of delivery.  Complaints of goods or branding becoming faulty after delivery will be considered up to 30 days after delivery.

Our returns and refunds policies and timings are in line with our major suppliers.  Complaints made outside of these terms make it impossible for us to make claims with of fault with our own suppliers.

Payless Promotions must be given the opportunity to repair or replace faulty goods. 

Under no circumstances can goods be kept, but not paid for.

Responsibility for all goods relating to this order passes to the client when the goods are shipped.

All clients have the option of nominating a freight company to use for your order or arranging your own freight.  If no freight company is nominated Payless Promotions will select a freight company that we feel is most appropriate for your delivery. 

Payless Promotions have no ownership or control over any delivery companies and as such are not accountable for damage or loss of goods or late deliveries caused by errors on their behalf.

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