FAQ's
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Sizing
How do I know what size I am?
For Polos, Hoodies and Jackets Measure A Garment To Find Your Size
Step 1
Find Similar Garment
Take a garment that fits you well and that is a similar style to the one you are buying.
Step 2
Measure
Lay it on a flat surface. Measure from underarm to underarm. This is called the Half Chest measurement.
Step 3
Compare
Compare your measurement to the size table to find your size. If your size lies between two measurements, it is advisable to opt for a larger size.
For Business Shirts Measure Yourself To Find Your Size
MEN
A. NECK
The measurement is taken around the neck, at the collar level.
B. CHEST
The measurement is taken around the fullest part of the upper chest, keeping the tape under the arms and around the shoulder blades.
WOMEN
A. CHEST
The measurement is taken around the fullest part of the bust, keeping the tape under the arms and around the shoulder blades.
For Pants, Shorts and Skirts Measure Yourself To Find Your Size
MEN
A. WAIST
The measurement is taken around the waist, keeping one finger between the tape and the body, for a comfortable fit.
B. INSEAM
Measure from the top of the inner pant leg seam (the crotch) to the opening at the bottom of the pant leg.
WOMEN
A. WAIST
The measurement is taken around the waist, keeping one finger between the tape and the body, for a comfortable fit.
A. HIPS
The measurement is taken around the fullest part of the hips, while standing naturally.
Each of our garments have different size measurements, so be sure to compare your measurements with the size table for the garment you are buying.
Branding Methods
What does “base” mean?
A base is effectively an undercoat which is printed underneath your screen print. The base print allows your screen print to be vibrant and true to colour. A base print is required when screen printing onto coloured garments, but not required when printing onto white garments.
Which branding method suits best for clothing?
Embroidery
Embroidery uses thread and is priced by the number of stitches needed to produce your design. The smaller or less-detailed your branding, the fewer stitches are required, and your price will be lower. Embroidery is commonly used for pocket-sized branding on garments, hats or other textile items.
Advantages:
- Multi-colour designs do not incur additional setup or per-item costs
- Higher perceived-quality finish in the eyes of many
- Able to produce individual names on garments
- Metallic gold and silver threads are available
- Equally suitable for garments & headwear
- Cannot produce gradients
- Cannot produce photos
- Not suitable for fine detail, small text or thin fonts
Screen Print
Screen Print uses ink and is priced by the number of colours in your design. For each colour in your branding, we make 1 screen (very much like a stencil). The fewer colours in your branding, the fewer stencils we need to make, and your price will be lower. Screen Print is commonly used for large designs with a single print colour.
Advantages:
- Branding can be any solid colour
- Large print area
- Print has clean, crisp edges
- Ideal for large solid areas of colour
- Metallic gold and silver inks are available
- Close PMS (Pantone) colour matches are possible
- A set up charge is required for each colour in your branding
- Unable to print variable data (eg. Individual names)
- Cannot print photos
- Cannot be used on headwear or polar-fleece
Digital Transfers
Digital Transfers are printed onto durable vinyl and then heat pressed onto the garment. They have a sticker-like finish.
Advantages:
- Unlimited number of colours or gradients
- Multi-colour designs do not incur additional setup or per-item costs
- Crisp branding reproduction is possible on textured fabrics
- Can print full-colour photos
- Able to produce individual names
- Won’t crack or fade under normal circumstances
- Equally suitable for garments and headwear
- Cannot produce metallic colours such as metallic gold or silver
- A thin, clear line of glue or a solid-coloured keyline can sometimes be seen around the edges of the branding
- Cannot be used on polar fleece fabric
Direct to Garment
he Direct to Garment method prints directly onto the garment using specialised inks. This method is priced by branding-size (120mmW x 120mmH, 254mmW x 254mmH and 350mmW x 380mmH). The larger your branding is, the more expensive it will be.
Advantages:
- Can print photos
- Multi-colour designs do not incur additional setup or per-item costs
- Unlimited number of colours or gradients
- Has a ‘screen-print like’ finish
- Cannot be printed on 100% polyester garments
- Branding can sometimes appear grainy
- Cannot be used on headwear or polar fleece
Sublimation
Sublimation is the method of printing onto a roll of polyester fabric and then cut-and-sewing it together to create the finished garment.
Advantages:
- Branding fills the whole garment and is fully customisable
- Multi-colour designs do not incur additional setup or per-item costs
- Ideal for sports team or club uniforms
- Can print photos
- Unlimited number of colours or gradients
- Garments are custom-made for each order
- Has a 5-6 week lead time
- Cannot print metallic colours such as metallic gold or silver
- Cannot print hi-vis
Supasub
Supasub is the process of repeatedly printing your design onto polyester fabric and then cut-and sewing the printed design patches onto a garment or headwear with an overlocked border.
Advantages:
- Can print photos
- Unlimited number of colours or gradients
- Multi-colour designs do not incur additional setup or per-item costs
- Can reproduce small or fine details in artwork
- Can be used on garments and headwear
- Lightweight feel compared to embroidery
- Can’t produce metallic colours such as metallic gold or silver
- Only available on certain garments. Just ask our team about Supacolour and they will recommend what garments are best suited.
SupaColour
SupaColour is a robust sticker-like process that can be applied on coarse fabrics. It has a matte finish.
Advantages:
- Unlimited number of colours or gradients
- Can achieve small or fine details
- Can produce photos
- Cannot produce metallic colours such as metallic gold or silver
- Only available on certain garments. Just ask our team about Supacolour and they will recommend what garments are best suited.
Which branding method suits best for promo products?
Pad Print
Pad Print uses ink and is priced by the number of colours in your design. For each colour in your branding, we make 1 plate (very much like a stencil). The fewer colours in your design, the fewer plates we need to make, and your price will be lower. Pad print is commonly used on small, non-flat products like golf balls, mugs or pens.
Advantages:
- Ideal for printing on curved or uneven products
- Branding can be any solid colour
- Branding has clean, crisp edges
- Metallic gold and silver inks are available
- Close PMS (Pantone) matches are possible
- A set up charge is required for each colour in your branding
- Unable to print variable data
- Cannot print photos
- The size of branding areas is limited, especially on curved surfaces
- Minor print distortion may occur on uneven or curved surfaces
- Pad print inks require an overnight curing period before the product can be shipped which adds to lead time
Laser Engrave
Laser Engraving etches away the outer surface of metal products to reveal the inner-layer. Sometimes the surface colour is a different colour to the inner metal that becomes exposed when etched. Your branding will show in the colour of the inner metal.
Advantages:
- The branding becomes part of the surface and is permanent
- Can be used on curved or uneven products
- The product can be shipped as soon as the engraving is finished
- Engraving increases the perceived value of items because of the professional finish
- The size of branding areas is limited, especially on curved surfaces
- Fine details can be lost on smaller products such as pens
- Branding colour cannot be chosen as it is dependent on the inner material of the product
Screen Print/Rotary Screen Print
Screen Print uses ink and is priced by the number of colours in your design. For each colour in your branding, we make 1 screen (very much like a stencil). The fewer colours in your branding, the fewer screens we need to make, and your price will be lower. Screen Print is commonly used for large designs with a single print colour.
Advantages:
- Branding can be any solid colour
- Large print area
- Branding has clean, crisp edges
- Ideal for large solid areas of colour
- Metallic gold and silver inks are available
- Close PMS (Pantone) matches are possible
- A set up charge is required for each colour in your branding
- Unable to print variable data
- Can’t print photos
Digital Transfers
Digital Transfers are printed onto durable vinyl and then heat pressed onto the product. They have a sticker-like finish.
Advantages:
- Unlimited number of colours or gradients
- Crisp, clear branding reproduction is possible even on textured fabrics
- Can print photos
- Won’t crack or fade under normal circumstances
- Can’t produce metallic colours such as metallic gold or silver
- A thin, clear line of glue or a solid coloured border can sometimes be seen around the edges of the branding
Direct Digital Print
Direct digital print involves the transfer of ink directly from the print heads of an inkjet machine to the product.
Advantages:
- Can be used on curved surfaces
- Instant drying so products can be shipped immediately
- Unlimited number of colours or gradients
- Cannot produce metallic colours such as metallic gold or silver
- The size of branding areas is limited, particularly on curved surfaces
- Branding can sometimes appear grainy
Sublimation
Sublimation print uses heat to enable certain white products to be branded in full colour with a special dye that absorbs into the top layer of the product. Sublimation branding looks like a part of the product with no ink build-up.
Advantages:
- The branding size typically fills a significant area on the product, and can reach from edge to edge on certain products
- Can print photos
- Unlimited number of colours or gradients
- Can only be used on specially coated white products
- Cannot print metallic colours such as metallic gold or silver
- When printing large images some minor imperfections may appear in the branding or around the edges of it.
What does 5,000 stitches mean?
Embroidery is priced by the number of stitches needed to produce your design as a stitched (embroidered) logo. The smaller or less detailed your design, the fewer stitches it will require, and the price will be lower. Embroidery is most often used for pocket-sized chest branding on garments or for hats. Pocket-sized designs often digitise to approximately 5,000 stitches, however, logos with solid portions can be much more.
Examples of logos that are 5,000 stitches
Example 1.Logo measures 95mmW x 38mmH
Example 2.Logo measures 120mmW x 35mmH
Example 3.Logo measures 100mmW x 45mmH
Example 4.Logo measures 88mmW x 58mmH
Artwork
What is the size of my logo on the item? / How do I interpret the art proof?
When you place an order with us, we send you an official artwork-proof showing what your logo will look like on the items you have ordered. We do not begin any branding until you have checked over your artwork proof, approved it in writing and returned the approval to us.
The artwork proof will state details such as:
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Where your logo will be positioned on the item
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What size your logo will be on the item
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What branding method will be used to produce your logo on the item
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What colours will be used to produce your logo on the item
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A notes section from our designers informing you of any alterations they had to make to your logo or any important information they want you to know before you approve it.
Understanding your art proof
What is a PMS colour?
When screen printing or pad printing methods we can mix up the inks to achieve your desired colour. PMS (Pantone Matching System) colours assign numbers to specific colour shades. Colour recipes enable us to know exactly how to mix up the inks to produce any PMS colour. We use the Pantone Solid Coated formula guide (which is represented by a C at the end of the PMS colour eg. PMS 186C).
If you do not know your PMS colours for your branding, you can usually find them listed in your organisation’s ‘Style Guide’ or ‘Branding Guidelines’ document from your marketing team or the creators of your logo.
Shipping
How much will freight cost?
We use different couriers depending on the goods and the destination. We have a freight broker who finds the best deal for us on each job. Let us know where you need your order delivered to when you request a quote, and we can include the freight cost on your quote.
Can I use my own courier?
Yes, on most occasions you can use your own courier if you wish. However, some products have special requirements which are best handled by particular couriers.
How long does freight take after my job is dispatched?
This will depend on the product you have ordered and where you are located. If you are in a major Australian eastern-seaboard city most consignments will get to you 1-3 days after dispatch.
Can my order be delivered to a location outside of Australia?
We only arrange delivery within Australia. If you are an international organization and wish to place an order to be delivered within Australia, we can accommodate. If you require international delivery, you will have to arrange and pay for this.
Pricing
Why is the price in my quote different to the price on your website?
Our quotes are tailored to your specific requests whereas our website shows the most common generic option. Elements that will increase the price shown on our website are:
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Adding branding to more positions on the garment or product
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If your branding is more than a single colour (for screen print/pad print processes)
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If your branding is quite detailed/bold and exceeds 5,000 stitches (for embroidery process)
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If your branding is not suitable for any of the branding methods shown on our website we may have to quote you on a different branding method
Why does the price change when I order different quantities?
We specialize in bulk orders, meaning we can give bigger discounts when you order more.
Why don’t I get the ‘from’ price when ordering the minimum quantity?
The from price displays the cheapest option which is the highest quantity. We specialise in bulk ordering, meaning we can give bigger discounts when you order more.
What is a setup cost?
Setup is the cost for us to prepare your design for the machinery on which your product will be branded, and to prepare the machine for your job. This can include screens, plates and digitisation costs along with mixing inks and changing machine jigs.
Different products within an order often cannot be printed on the same equipment. For example, an order for the same logo to be printed onto coffee mugs, pens and golf balls would require 3 separate setups.
What is a repeat setup cost?
For some branding methods we setup for a design once and can then use this again and again with very little time required to setup the machine for each new run. We don’t charge repeat setup for these branding methods (eg. embroidery). However, for some branding methods the branding template cannot be kept and needs to be redone for repeat jobs meaning we need to charge a new setup cost for each run. For other branding methods the machine needs to be cleaned, and setup differently for each job. This takes significant time, and therefore we charge a ‘repeat setup’, which will be less than the original setup cost.
How much does artwork cost?
We do not charge for basic artwork. This includes resizing your logo, changing the dimensions or layout of your logo, and digitally placing it onto the product you are branding. However, if you do not have a logo or you cannot provide it in a usable format, we will need to re-create your logo. Logo re/designs are time consuming and we need to charge a fee to cover this time.
Do your prices include GST?
All prices listed on our website and in our quotes are exclusive of GST, and this will be stated on the page. We list our pricing in this way as a huge majority of our clients can claim back the GST and therefore are most interested in the pre-GST price.
Orders
Why do the items in my order get shipped separately?
We have many factories and warehouses across Australia. Depending on what you order, products are likely to come from different locations. As a result, they will be shipped separately and arrive to you separately, often on different days.
Can I order the minimum quantity but get multiple designs?
No, if you require multiple designs you will need to order the minimum quantity for each design. We specialise in bulk orders so our prices are determined by the quantity ordered.
When do I pay?
Payment is not required until you have viewed and approved our digital artwork and final invoice. Our jobs do not go to production until payment is received, so a delayed payment will result in a delayed delivery.
Can I get a mix of item colours in my order?
Yes, provided the branding method, design and branding are identical you can normally mix colours of an item within an order. Just keep in mind if you are mixing light and dark colours, the branding colour/s may need to be changed which will likely result in an increased cost.
How do I place a rush order?
You can see the conditions and requirements for our Rush Service Here
General
Where are you located?
Our admin and sales office is in Gippsland, Victoria. This is where our team that you will be dealing with directly are located. However, we do not hold any stock or do any branding from here. We have warehouse and production facilities in many Australian cities and can often use the one closest or most relevant to you.
